223+ call center interview questions Latest 2024

common call center interview questions 2023

Tell me about yourself.

Why did you leave your last job?

Why do you want to work for our company?

What are your strengths and weaknesses?

What questions do you have for us?

Are you comfortable with night shifts?

Can you handle multiple calls at the same time?

What is your idea of quality customer service?

What’s your idea of a call center?

Why do you want to work in a call center?

hard call center interview questions 2023

What is a call center job according to you?

How would you handle a call from an angry customer?

Are you able to work with multiple phone lines?

How many people have you managed in the past?

Tell us about a time when a customer call was escalated to your attention. How did you handle it? What was the outcome?

Tell us about your experience in onboarding and training new employees. What does your process look like?

How would you address performance issues with your employees?

What do you understand by the term “Customer Satisfaction”?

How can you enjoy working in a call center?

What are the key attributes of a customer service representative?

best call center interview questions 2023

What are your strengths?

What will you do if the customer abuses you on the phone?

How you handle work-pressure?

What is your experience of working in a call center?

What are the key features you think that customer associate should possess to become perfect customer associate?

top call center interview questions 2023

What is a virtual call center?

How you rate yourself on communication skills?

What will be your approach to improve customer service?

How do you measure good customer service?

How one can improve customer interactions?

What are the key attributes of a call center executive?

How to deal with the difficult customer?

How would you handle negative feedback from angry clients?

How can you turn down a request from a valued client?